Greg wrote:
I got an 80 litre ice box off these guys. It only arrived about 1.5 weeks after they said it would.
I split my old esky so figured it was time for an upgrade. I saw on their website that they have free delivery in Vic. and it only takes 2 days. It ended up taking 11.
after accepting payment they sent me an email saying it may take up to 5 days because it was Christmas, That would have been fair enough if it was still Christmas but it was the 9th of Jan. I rang them up telling them that i wanted it for last weekend and they said they'd get it out to me. Needless to say I was without an esky last weekend. I rang again tuesday and they said it had been sent and I'd get it within a day. It just arrived and its the wrong colour.
They are good ice boxes but they have absolutely pathetic customer service and I strongly recommend not dealing with them. There are plenty of quality ice boxes out there.
Wow... you are definitely an extremely hard to please whinging something or rather of a customer. As you said 'they have free delivery', you ordered it at the MOST busy time of year for retailers and wholesalers, or should I say people that work. FYI, the Christmas period can vary from business to business with some combining the New Years gap between Christmas into one holiday and can roll it over into the new year with up to a week or two after. Some businesses also allow their staff to take holidays over this period and are therefore short staffed and should sales be busy, so are the staff.
I have purchased several products from the retail shop that they have set up within their warehouse and have found their customer service second to none, I have also found a crack in one of their products (when I got home) that I considered to be a general transporting/handling fault and they replaced it with no questions asked nor any bother.
Maybe you should have gone in there and had a look at the range for yourself, maybe on your way down to the peninsula for a dive or something.
As far as I am concerned, Techni Ice is a good company, with good customer service and policies who offer ‘direct to public’ wholesale pricing.
In summary; free delivery - yee ha, wrong colour - boo hoo, not getting it to you by the weekend - you wouldn't have needed it for any fish, crays or anything else you might catch while diving coz you seem to be too busy on this forum to dive, so WHO CARES GREG.